Refund policy

Products Cannot Be Returned Once Delivered
Once the product has been delivered, returns will not be accepted in adherence to our safety and hygiene standards.

• If Your Order Arrives Damaged
  
• Inform us within 24 hours of delivery.
  
• Video proof of the unboxing is required.
  
• If eligible, we'll process a replacement or full/partial refund after reviewing the evidence.
  
• Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.
  
• Requests without unboxing videos or made after 24 hours won’t be eligible for refunds or replacements.

Return Process
Email us at hazelpurecompany@gmail.com with your order ID and unboxing video.
Once verified, refunds will be processed within 4 - 7 business days to your original payment method.

Note: Damages caused after delivery, improper use, or negligence will not be covered.